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user_d682ae
Accepted Solution
Not able to delete events
app-settings
troubleshooting
We have a ring doorbell bell which I am the main person to deal with any events like when people are in the range of the doorbell. I have shared the app with my husband. My husband was able to delete the events but since my phone's touchscreen needed changing, my husband cannot delete any events and would like to please. I would like to know if I should uninstall the Ring app on both phones and then re-install the app
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02-04-2025 03:38:19
Responses (1)
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Justin_Ring
Hi @user_d682ae. Shared Users cannot delete recordings. Only the account that is set up as the owner can do so. I recommend making sure you are logged into the correct owner account in order to delete recordings.
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16-04-2025 07:15:08
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