Ring App
Not able to delete a deactivated device
Hello, I have a new Ring device, but I am not able to delete the already deactivated device from my app. The old devices do not show in the menu when I log in to my desktop account, but my phone app still shows two old deactivated devices. I have read instructions about going to the device settings of the old device to delete it, but the "device settings"-menu isn't even visible when the device is already deactivated.
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18-10-2022 08:39:16
Responses (4)
- J
The instructions online are not correct. For an already deactivated device, on the home page, there will be a tile for the deactivated device below your activated devices. There is a crossed-circle icon (🚫) on the tile. If you tap that, and not the tile itself, a dialog will tell you that the device is disabled. Scroll to the bottom and click "Delete this Device" and confirm the deletion. Click the three bars at the top right of the tiles if they are small and the icon is hard to tap, but you can do it either way.
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15-02-2023 07:28:12
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- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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18-03-2023 04:29:15
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- U
Thank you! I was able to remove a deactivated device from my account with your explanation...
•1
29-09-2024 07:05:46
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Justin_Ring
Hi @NitorOps. If you are not able to remove the Ring devices from your account, reach out to our support team for further assistance. Give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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19-10-2022 08:07:10
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