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No notifications on my Samsung galaxy note 10

I installed the ring app and linked it to my Ring 2 Doorbell, but i don't get any notifications. No push, mail or whatsoever. I added another user and she gets messages on het mobile. All sliders are open (blue) and i also checked if the phone allows ring to give messages (and it does). I also tried installing Rapid Ring to see if that works, but also there I don't get any messages.

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16-07-2020 08:44:09

Responses (1)

  • C

    Hey @davidlan. I'd first suggest checking to make sure you don't have any apps known to conflict with the Ring App installed, which you can check [here](https://support.ring.com/hc/en-us/articles/115005889983-Android-Apps-that-Conflict-with-the-Ring-App). If none of those apps are installed, you can review the steps in this Help Center Article on notification concerns for Android [here](https://support.ring.com/hc/en-us/articles/211676423-How-to-Troubleshoot-Ring-Notification-Issues-for-Android-Devices). Let me know how those steps work for you! :)

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    16-07-2020 16:46:29

      E

      These articles explain the notification issues with certain manufacturers like Samsung. [https://www.androidpolice.com/2020/07/09/phone-makers-are-breaking-your-favorite-apps-with-reckless-changes-to-androids-power-optimization-features/](https://www.androidpolice.com/2020/07/09/phone-makers-are-breaking-your-favorite-apps-with-reckless-changes-to-androids-power-optimization-features/) [https://dontkillmyapp.com/](https://dontkillmyapp.com/)

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      16-07-2020 19:00:16

      F

      I periodically have the same issue with my Note 10+. I uninstall then reinstall the app to get it to work for a while. Not ideal but better than waiting for ring to patch the app.

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      20-07-2020 16:34:09

      E

      Please read my prior post. It's has solutions for this. It's Samsung and not Ring.

      0

      20-07-2020 16:40:22

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