Ring App
No live view and stuck on activating device
It's been months since the live view worked on my ring doorbell. RSI is fine and has good connection with the device, however every time I try live view, a black screen with activating device comes up and nothing will happen. I've tried resetting it multiple times to no avail.
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11-06-2020 01:54:41
Responses (65)
- G
Installed ring pro for a day everything worked fine but at night my mechanical door bell would randomly ring!!!! And no one is at the door!! I open ring app and tried to check live view to see who is at the door.. this is where I found out my live view is not working.. stuck in activating device screen and when you go check the video it’s a black screen. What I did to fix issue was I had to reboot my router or access point that your ring device was connected too. I have a mesh network so I rebooted all of the APs including main rotuer. After that my live view was working again. Hope this helps others.
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07-02-2021 12:21:07
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- M
Hi there, neighbors! Video connection concerns are often related to wifi, mobile device, or Ring app communication variables. The best first thing to check is your wifi signal strength, or RSSI, which can be found in the Device Health section of your Ring app. Check out our [Community post about RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229) for tips on optimizing this signal strength. On your mobile device, try testing video on wifi only, and then on data only, to see if either connection is more efficient. Please also ensure bluetooth and VPN is disabled. If you have not already, test out this experience using our Rapid Ring app, designed for the quickest access to live view. For more wifi troubleshooting steps, please check out our [Community live view troubleshooting article](https://community.ring.com/t/live-view-not-activating-and-connecting-troubleshooting-tips/249), or even try out what other neighbors have mentioned in the Community. I hope this helps! :)
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08-02-2021 09:33:11
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- K
Same issue here, worked fine for a few weeks, now no live view, stuck at 'activating device', also paid for the ring basic plan.
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10-02-2021 12:01:50
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- I
Same issue, so everything was fine until my subscription ended. In the rapid ring app it would flash back between activating and starting sessions. FYI this was a replacement less than a month old Ring 3 camera. So they will be sending me another one yet again and as a courtesy gave me a 6 month subscription today. Guess what, after the subscription kicked on the camera is working again with nothing different. So I STRONGLY believe that this is related to the subscription despite the useless customer support that seems to be copying/pasting a generic response in this post. I would suggest everyone call to ask for a replacement, once received, sell the brand new one and switch to a different brand.
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10-02-2021 07:43:38
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MWhat this person said is a good solution. If Marley wants to give generic copy/paste answers then what this person said is good. Call customer service, which will try to trouble shoot everything that you've probably already done and eventually send you a replacement. Once the replacement comes, sell it, take the money and switch to a different brand. I myself did not change the internet or any other settings and ONLY started acting up when the subscription expired. So this does in fact have something to do with the subscription. Marley, oh where do I even begin? Just because some of these solutions (very few) worked, a majority of people are having problems with the doorbell AFTER the trial subscription. Why can't you comprehend that it is related to the subscription. We all rather have you say that you will forward the information to your engineering team then say it's not related or to try one of the solutions that is most likely not going to work. Because of this, I am done with Ring.
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14-02-2021 12:55:41
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afpedsrn
I am having same issues everyone has posted about previously and attempted to use all fixes. Still NOTHING! I have a BASIC membership through Ring for one device, our Ring Doorbell 2. Not worth this hassle. No issues with this up for 2 years until recently. Updated our WiFi and have new iPhones but with all fixes posted everything should work but doesn’t. How does Ring plan on resolving these continued issues??
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05-02-2021 01:46:51
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