‎No audible sound on notifications

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user68601

No audible sound on notifications

tones-and-alerts

app-settings

cs-support

notifications

I have tried everything possible but no sound comes through on notifications. I het a pop up and vibration only. I chose the notification sound on my phone and in the app. It worked. Then after one notification it stopped working. When i checked the name of tone i had chosen was replaced with the numbers 67981. Again i ticked the tone on my phone and app with the sound i wanted. It worked. Again after 1 notification it reverted back to the numbers. I have repeated a few times. Ridiculous. Should have kept my Blink cameras

87 •

0 •

27-11-2023 05:48:25

Responses (1)

C

Caitlyn_Ring

Hi @user68601. Check that both your Ring app and phone's software are fully updated to the latest versions available. Are you on an Android phone? We have some notification troubleshooting steps [here](https://support.ring.com/hc/en-us/articles/211676423-How-to-Troubleshoot-Ring-Notification-Issues-for-Android-Devices) for Android phones specifically. If you've updated everything and this issue persists, it would be best to get in touch with our [support team](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us#callus) for further assistance.

0

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29-11-2023 10:25:03

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