Ring App

Browse posts, comment, and join in the discussion about Ring app features, settings, and more.
U
No audible sound on notifications
tones-and-alerts
app-settings
cs-support
notifications
I have tried everything possible but no sound comes through on notifications. I het a pop up and vibration only. I chose the notification sound on my phone and in the app. It worked. Then after one notification it stopped working. When i checked the name of tone i had chosen was replaced with the numbers 67981. Again i ticked the tone on my phone and app with the sound i wanted. It worked. Again after 1 notification it reverted back to the numbers. I have repeated a few times. Ridiculous. Should have kept my Blink cameras

77

0

0

27-11-2023 05:48:25

Responses (1)

C
Hi @user68601. Check that both your Ring app and phone's software are fully updated to the latest versions available. Are you on an Android phone? We have some notification troubleshooting steps [here](https://support.ring.com/hc/en-us/articles/211676423-How-to-Troubleshoot-Ring-Notification-Issues-for-Android-Devices) for Android phones specifically. If you've updated everything and this issue persists, it would be best to get in touch with our [support team](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us#callus) for further assistance.

0

29-11-2023 10:25:03

Didn't find an answer ?

Log in or create your Ring account to post a question and join in the on the conversation.

Most Helpful Members

W

windracer

1

User
Solution

D

Danielhrch

0

User
Solutions