Responses (9)

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  system

  I have the same issue. have not received a fix yet, but will post if I ever do get an answer.

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  15-12-2019 12:10:57

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  Marley_Ring

  Hey neighbors! The first best step is to ensure both apps are updated on both your own and the shared users' mobile devices. Try also uninstalling and reinstalling the application to see if this improves functionality. If a device is still not allowing for a shared user to be added, please check to see if the camera in question is linked to other devices or part of a group of any sort in the app. I hope this helps! :)

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  16-12-2019 05:04:19

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  Bobbynishi

  I have spent over 6+ hours with Ring tech support on this issue. And I went as far as sending multiple screenshots from mutile devices (iOS and Android) after many.... many uninstalls... restarts and reinstalls.... there was ONE guy that acknowledged the issue. But even then, nothing happened afterwards. Called back a week later, spent yet another half-hour with a lady that felt extremely dismissive only to learn that the “escalated” support ticket didn’t progress. The support team could be more incompetent... and with their security breaches, adding two-factor authentication has made the sharing users a crucial feature. So only If the owner account gets compromised there is a problem. Well, after months of NOTHING (literally nothing. The “case/issue” numbers have gotten me nowhere with RING), sharing tour main account is probably the ONLY workaround. This is so crappy. I invested in quite a bit with these guys. And every time I call they just want to buy more time. Product is not getting better. And if you accept that it only works sometimes... then it’s ok. I am looking at switching out to Nest. As soon as they get a spotlight, I am not accepting this nonsense.

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  20-12-2019 08:31:14

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  Bobbynishi

  I realized the previous post was just venting. Details of the simolarities of the issue. Device is new. Works fine on my account. Doesn't matter whose email I choose, remove then add back or which way I access the shared deviced screen, all other devices show execept this one. I tried adding yet another device (compact stickup cam) and it shows up fine as a sharable device. Except for this one. Tried renaming, resetting. It seems to be something sbout this device. If I didn't know any better, I'd say it's a refurbished device that still belongs to another user somehow. At any rate, Ring support was a waste of time. I am honestly looking at Nest. Unsure if Google is going to be much better when it comes to customer and device support, but it seems that Ring is definitely not getting better. So this is the price of admission. Is anyone interested in buying some used Doorbell 2s?

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  20-12-2019 08:45:16

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  dome74

  Just bought a refurbed camera and am having the same issue - previous post may have hit on something, maybe this unit is installed on someone else's account? It works fine on my account (master) but does not appear when sharing with wife or son (but doorbell cam does and that one was new in box) Frustrating

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  28-12-2019 06:46:16

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  akshawn

  I had to remove my new device from the Light Group it was in for it to become available in the shared users screen. Tap on Device Settings | General Settings | Light Group and make sure "No Group Assigned" is selected. As soon as I did this, the Flood Light Cam was listed in Shared Users

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  07-02-2020 04:30:20

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  Bobbynishi

  OMG... that did it... I simply removed the grouping from the device and it's now sharable. This is definitely a bug. But this is an acceptable workaround.

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  07-02-2020 07:09:49

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  SmittyTahoe

  I initially had this problem. In my case, it appears that the cause was the share invitation being sent to a different e-mail address than the e-mail address that I use for my Ring account. At first, I tried forwarding the invite e-mail to my Ring e-mail address, but that didn't work. I then had my relative instead send a share invitation directly to my Ring e-mail address. It worked instantly. I know how frustrating these problems can be. Hopefully the solution that worked for me will work for you. Good luck.

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  16-01-2020 12:19:19

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  Ciscolangirl

  Removing from the light group worked. Thank you so very much.

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  27-02-2020 03:56:25

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  Patchycat

  I had the same problem. Was previously sharing the Doorbell fine, but after adding a security camera could not get it to show up on the shared person's account. Ultimately, I uninstalled the app on the other person's phone. Then in my Account I went to Control Center, Shared Users, Manage. Then I removed the shared user. I then sent them another invitation to register with both Ring devices checked. Theoretically, this might've worked if I had just checked the camera (Doorbell was already checked) but I figured it was better to start from scratch. Then I re-installed the app & both devices were showing up. Hope that helps!

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  09-07-2020 01:09:22

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  eribetancourt

  I just had this issue on the app, but after about an hour of playing with the app I found the solution (at least for me). At the very top of the app (above the modes) in the middle there should be your Location with a drop down button (I have it saved as Home). If you click that drop down, it'll show you all the locations on your account. If by chance you installed the new item under a new location, you'll have to click on that location to see the camera. I unistalled the device, and reinstalled it using my same location (Home) and now I can see both my cameras without any issues.

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  09-09-2020 11:26:26

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