Ring App
pangolin
Neighbors error
The neighbors feature in the app isn't working. The neighbors shortcut states nothing new, but when I open it says error loading content. I've been seeing this error for over a week. It doesn't seem to make a difference if I'm connected to wifi or cell service. I tried reinstalling the app, but that didn't change anything.
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17-04-2021 07:14:26
Responses (2)
- AN
I'm seeing the exact same issue, and it's very frustrating. * Within the Ring mobile app, clicking on the "Neighbors" section heading takes me to this error * I also tried downloading the separate "Neighobrs by Ring" standalone app and got this same error * The Web UI provides no ability to view any neighbors, it just directs you to the mobile apps (which are not working in this case) As a side note, I do receive occasional notifications about events (e.g. Crime, Safety) and if I click on that I'm able to leave the feed. But if I try to go back to the feed I can never get back, it just results in this error. Versions: * Android v11 * Phone: Samsung Galaxy S10+ * Ring App: v3.43.0 * Neighbors App: v3.44.0
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07-09-2021 02:04:27
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UI have identical Iphones on the same carrier and wifi, one works the doesn’t obviously Ring has not solved this problem, think I will buy a different video doorbell Bill
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15-02-2025 04:24:03
CMake sure you have the correct address for your location in the Ring app, and ensure any VPNs are turned off. The Neighbors app is only available in the United States at this time, so you won't have access if you're located in another country. If this problem persists, I'd recommend following up with our support team directly for further assistance. You can get in touch @Ring on Facebook, X, or Instagram by sending a private message.
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18-02-2025 05:00:24
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Caitlyn_Ring
Hi @pangolin. Thanks for sharing a screenshot of what you're seeing as well as letting us know what steps you've tried so far as well. If you haven't already, try downloading the Neighbors App itself and accessing it from there. It's also important to make sure your phone's OS is fully updated. If this error message persists, please follow up with our support team @Ring on Facebook, X, or Instagram. They can take note of this and look into it further, as there may be an issue at the account level.
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19-04-2021 05:47:42
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