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R
Multiple camera refresh problem on new iOS app version
cs-support
ios
Since updating to the latest available iOS app, only 4 out of my 5 camera feeds now automatically refresh on opening the app initially. Previously, all 5 camera feeds would update. Anyone else experienced this problem?

1755

0

5

08-04-2021 06:31:18

Responses (9)

Z
I am having the same problem and only have one camera. It will update with a new view only once then fail to update unless I tap on the view to bring up the timeline then exit back. It then only updates once again failing to update again like it used to every 30 seconds or so.

0

08-04-2021 07:02:16

B
Yip same for me. App version 5.38.1

1

08-04-2021 08:37:39

M
Same issue with two cameras not refreshing regularly as before updating the app.

1

08-04-2021 01:52:52

B
Well mine is also the same problem but lines appear when I open the back camera but now my back camera is not opening because of the 13.4 iOS I have just update it to 13.4.1 but it’s still have the same problem not opening the back camera[.](https://www.facetimeapp.ltd/)

0

08-04-2021 03:06:14

T
Hi neighbors. Thank you for sharing this information. I recommend reaching out to our support team on this matter so this issue can be properly identified and a solution can be implemented. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

0

12-04-2021 06:35:10

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