Ring App

Browse posts, comment, and join in the discussion about Ring app features, settings, and more.

R
Motion detection notices but no sound alert happens
troubleshooting
notifications

In my Device Settings/Alert Settings/App Alert Tones/Motion, I have a Sound selected and the Volume is up. When on the screen, if I change the Volume, the tone samples for that volume level.But in real life, when a motion happens, I only get the Drop Down message alert on the iPhone, but no sound alert. The Ring is recognizing motion, and providing an alert, just not an audible one.I've tried restarting the phone, logging out, then logging back in, yet no change.ideas?

50988

3

27

14-02-2020 01:51:32

Responses (19)

  • D

    Exact same problem here. Did you ever get a satifactory answer?

    0

    29-04-2020 13:57:43

      K

      I’m having the same problem can anyone please give me step by step on how to fix this

      1

      15-08-2020 19:27:24

      A

      This still didn’t help any other advise

      1

      21-09-2020 19:23:23

      B

      > @Angel\_Achelois wrote: > This still didn’t help any other advise Hello @Angel\_Achelois and [@dowder46](https://community.ring.com/t5/user/viewprofilepage/user-id/18701) and [@Knoenhim](https://community.ring.com/t5/user/viewprofilepage/user-id/84449) , If you have selected the settings as [

      1

      24-09-2020 14:54:49

      D

      I have the same problem with my new Video Doorbell (2020 Release). I'm using it with Sony Xperia 1ii. Doesn't anybody have a answer to this no sound problem yet?

      0

      20-10-2020 03:08:38

      D

      I solved the problem myself. I downloaded the Ring audio files from another user and installed them on my phone. Then I manually set the notification sounds for the Ring application from the phone settings.

      0

      22-10-2020 22:32:04

  • S

    Yep, looks like turning off notifications for Ring on the Apple watch restores the motion ring tones.

    1

    13-02-2021 23:55:50

    • K

      I've been struggling with this issue since getting my Ring Doorbell 3, Surely you must be able to have it setup so you get the notification on the Phone and the watch, I'll try turning off the watch notifications and seeing if it worksRather annoying!

      1

      10-03-2021 08:09:06

      • J

        Thank goodness for the chat here. Yes I killed the notification on the Apple Watch and the alerts for motion and ring do all function properly. Many thanks

        2

        07-04-2021 14:09:34

        • J

          Turning it off at the Apple Watch worked for me too. Thanks

          0

          21-04-2021 19:00:15

          Didn't find an answer ?

          Log in or create your Ring account to post a question and join in the on the conversation.

          Most Helpful Members

          T

          Tom_Ring

          2

          User
          Solutions

          U

          user63814

          2

          User
          Solutions

          C

          Caitlyn_Ring

          1

          User
          Solution

          J

          Justin_Ring

          1

          User
          Solution