Responses (4)

• C

  csoularie

  Now the icons are back. Consider the issue closed though I'm still curious why this happened. 

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  05-02-2020 08:34:00

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• J

  jbrk101

  Mine are still missing. Can't arm/disarm. This system gets screwier every day

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  05-02-2020 01:49:42

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• S

  Sjbrooks86

  I Missing alarm icons from dashboard also, they have been gone for a while now. I have re installed app on phone. Have iPhone. Eveything is up to date.

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  19-02-2020 09:53:34

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  T

  Tmoe711

  I followed the same process, it only worked once, now it’s back to not loading!

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  21-04-2020 07:47:58

  M

  Marley_Ring

  Hi @Tmoe711! If you've already removed and reinstalled the Ring app on your mobile device, the best next step will be to ensure VPN is not enabled and trying this on cellular data connection only, or wifi connection only, to see if one connection is better than the other. Please let us know if this helps to resolve your concern! :)

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  23-04-2020 06:19:03

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  Tmoe711

  The VPN was the cause, thank you!

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  26-04-2020 08:18:43

  B

  Britam6

  This happens all the time. They are missing on my iPad and iPhone. So times they show back up. Ring needs to fix this. They should Always be first thing you see in the app. I have no VPN.

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  21-04-2023 08:21:26

• L

  LegoDruid

  Still happening. Yesterday, I noticed that the ALARM and MONITORING shortcuts were missing from the dashboard. Not just missing, but no longer available under EDIT. Curiously, it happened to both me (Android) and my wife (iPhone) at the same time. So it's not an app thing, really; it must be server-based. I called Ring.com for help. The support agent showed me a (many clicks / onerous) way to pull up the ALARM list, but did not acknowledge that there was a problem with the app.

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  08-01-2025 06:32:35

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