Ring App
MacOS App Preventing Sleep
My computer would just refuse to sleep sometimes, with no apparent rhyme or reason. I tracked it down to the Ring MacOS app. Specifically, it seems that when I start a live view, the app prevents sleep and doesn't toggle back after the live view is closed. When viewing a recording, the app also prevents sleep, but toggles back when the video is closed. This is the expected behavior. See the attached screenshot from Activity Monitor showing the "Preventing Sleep" state 
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15-10-2019 05:54:13
Responses (6)
- C
Thanks for this information, neighbors! We have shared it with the team for further review.
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28-10-2019 09:34:24
SHI, same problem here. Seems it should be a relatively simple fix hopefully. I would definitely use the app more often if it allowed my iMac to sleep. I'm on 10.15.2. Ring version : 2.4.0 (745) I really hope Ring will address this problems soon as it's preventing me from enjoying the otherwise really great app. Many thanks.
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23-12-2019 12:59:45
- P
I'm having the same issue. Ring App Version: 2.4.0 macOS Version: 10.15.1 I have contacted Ring Support and had half a dozen rounds of communication with them. They keep telling me that this is a setting in the operating system and to "contact MAC support" (whatever that means). I've asked several times for them to forward the problem report on to the Ring development team to look at, but they won't do it. Very frustrating.
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18-01-2020 06:44:37
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BThis is most definintely not an operating system setting. This is the Ring app requesting that the operating system not go to sleep while it is doing something. It makes sense for this to happen while Ring is playing a video, but it needs to be turned back off when the video playback stops. Here are some technical details: bchavet@trouble ~ $ pmset -g assertions 2020-01-18 13:17:37 -0600 Assertion status system-wide: BackgroundTask 0 ApplePushServiceTask 0 UserIsActive 1 PreventUserIdleDisplaySleep 1 PreventSystemSleep 1 ExternalMedia 0 InternalPreventDisplaySleep 1 PreventUserIdleSystemSleep 1 NetworkClientActive 0 Listed by owning process: pid 220(coreaudiod): [0x00041a3800019c2e] 00:03:03 PreventUserIdleSystemSleep named: "com.apple.audio.AppleGFXHDAEngineOutputDP:f803:0:{AC10-A0EC-3045354C}.context.preventuseridlesleep" Created for PID: 39619. pid 220(coreaudiod): [0x00041a3800059c2f] 00:03:03 PreventUserIdleDisplaySleep named: "com.apple.audio.AppleGFXHDAEngineOutputDP:f803:0:{AC10-A0EC-3045354C}.context.preventuseridledisplaysleep" Created for PID: 39619. pid 125(powerd): [0x00041a3800108002] 00:03:03 InternalPreventDisplaySleep named: "com.apple.powermanagement.delayDisplayOff" Timeout will fire in 116 secs Action=TimeoutActionTurnOff pid 173(hidd): [0x000419a700099ba2] 00:00:00 UserIsActive named: "com.apple.iohideventsystem.queue.tickle serviceID:1000044a2 name:AppleHIDKeyboardEve product:Magic Keyboard with eventType:3" Timeout will fire in 600 secs Action=TimeoutActionRelease [...snip...] Idle sleep preventers: IODisplayWrangler bchavet@trouble ~ $ ps up 39619 USER PID %CPU %MEM VSZ RSS TT STAT STARTED TIME COMMAND bchavet 39619 1.2 0.6 5056276 104836 ?? S 1:13PM 0:06.54 /Applications/Ring.app/Contents/MacOS/Ring As you can see, the PreventUserIdleSystemSleep and PreventUserIdleDisplaySleep flags are set at the request of PID 39619. That PID belongs to the Ring app. I'm not a MacOS App developer, and this took me all of five minutes to track down. I'm sure Apple provides plenty of API documentation around this, and it is clearly unintentional behavior on Ring's part. Bugs happen. How they are handled is what matters. This is disappointing.
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18-01-2020 07:34:50
PYep, that was the result of my research and my conclusion as well. Considering how every update to the macOS and iOS Ring Apps includes a request that you submit bugs and feature ideas to the development team by emailing help@ring.com, I figured this would be a simple case of informing them of the bug so they could fix it. I've now had 10 emails back and forth with Ring Support over this issue and they are refusing to escalate it, insisting that I need to contact "MAC support" (whatever that means). Very disappointing, but in line with my previous support experiences with Ring.
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18-01-2020 09:18:30
P"It means it's a Mac issue. Call Apple. " That would be a fine answer if it were a Mac issue that Apple could potentially help with. It's not. Refer to bchavet's troubleshooting two posts up, or go Google it yourself. The Ring app is specifically instructing macOS not to sleep. It's not a problem with the OS; it's a problem with the Ring app.
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18-01-2020 09:40:13
- J
This is most certainly not solved. My mac has completely stopped sleeping and it is the Ring App that is doing it. I am on an iMac Pro (2017) 2gz 10 core with 65 gb of memory and a Radeon Pro Vega 64x, and I am currently running 10..15.5 beta (19F72F) thought it was happening on 10.15.4 before i moved the the beta. This literally makes the app useless because it is keeping my Mac from sleeping so I have to uninstall.
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06-05-2020 05:04:36
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- J
Sheesh. Yet another thread, same problem. In a more recent thread the problem was stated that MacOS 11 wasn't supported because it is 'too new'. This thread goes back more than a year. As Moana said "This goes back a LITTLE farther than the reef"
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21-01-2021 07:58:34
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- B
Have just had to uninstall the app for the same reason. I noticed the past few days when I picked up my Macbook after it being closed that it was still hot. This morning the battery was dead even though it had been 100% last night.
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03-03-2021 06:51:56
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Marley_Ring
Thank you for this feedback @bchavet ! Can you please confirm the Ring app version you are using, and what software version your Mac is currently running?
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15-10-2019 09:38:03
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