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Live view sound coming from ear piece, not speaker phone
Whenever I go into live view on any of my cameras, my sound only comes from the ear piece of my phone. It does not come through the loud speaker/speaker phone. If I'm trying to have a conversation via the doorbell, I literally have to hold my phone up to my ear as if I am on a phone call. All recordings play through the loud speaker/speaker phone. It's just the live view that has this issue. Any fixes?
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10-08-2020 01:50:16
Responses (2)
- T
I have probably the same root error, but it's even more annoying. When I have music playing on my Bluetooth headphones and open a live view of a camera, even before it starts broadcasting sound, it will pull the music FROM my headphones, and IT STARTS PLAYING ON THE SPEAKERS. I didn't request the audio from the camera yet, but it's playing it out loud on the phone THE MUSIC I WAS LISTENING TO. That is unbelievably irritating.I have already tried rebooting, clearing data, reinstalling, everything support mentioned above
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14-11-2023 16:54:57
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Justin_Ring
Hi @Roger911. I’m happy to chime in here. If your audio is not coming out of your phones speaker when doing a Live View, try the following steps:* Verify that your Ring app and smart phone are caught up with the latest updates available.* Reboot Phone* Disable and reenable microphone permission for the Ring app in your phone settings.* Clear the Ring app cache and data in phone settings if possible.- Disable Bluetooth on your phone to see if it makes a difference.If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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15-09-2022 21:46:26
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