Ring App
Live View ends after 1 minute on desktop app
I have 2 indoor cams along with 2 stickup cams. The 2 indoors are relatively new, just about a month or so old. No issues until today when after a minute or two of live view, it goes back to camera menu. Will lose connection every time on either of the two cameras. I have restarted and changed wifi networks. No improvement. No issues with other devices on the networks the Rings use. Live View runs for the full 10 minutes when using the mobile app
7887 •
0 •
33 •
16-03-2021 06:43:01
Responses (16)
- T
I am trying @dvd67's reset suggestion based on your experience. I am at a loss to explain why that would work when a complete uninstall/re-install doesn't. My question to you is, as a Ring Superuser, why have we heard nothing from Ring on this issue? Are they unaware, just don't care, or is this problem by design? Would they really write off Windows users? I like the camera's even with the limited 10 minute live view and am thinking of getting another one, If they are truly writing off Windows users I will sell them all on Ebay and switch brands even though I use mainly IOS.
•2
06-04-2021 11:41:22
•
- D
I still have to reset about once a week so it has not bee a long term fix for me. Ring should be addressing this as stated by @thomasgould but I don't think they are paying attention to this thread or if they are, they are as stumped as the rest of us. If you are listening Ring, we need a fix. I will be willing to send logs if I know the log location.
•1
07-04-2021 08:39:59
•
- T
DVD67's reset fix did not work for me. Didn't even last 30 seconds.....
•1
08-04-2021 12:58:45
•
DIf they are not supporting it, I only request they open source it. Put it on Github and let me tinker with it. I don't care what language it is. If you know one, you can figure out the other. I have been doing that 20+ years now and if I have the codebase, I could possibly find a fix for them. All they would have to do is review fixes before they implement them.
•4
09-04-2021 09:10:04
THello! Did the android emulator work for Ring cameras? Will it recognize a newly installed device? I didn't want to waste my time as I'm not that tech savvy anyway. I can't believe they dropped support for PC. Makes me furious. If I had known, I wouldn't have purchased the floodlight camera on recent Prime Day. Thanks!
•0
28-06-2021 12:40:16
- T
Windows is a huge portion of the Ring market. I can't believe the Ring investors would let the company walk away from the Windows market..... Maybe we are complaining to the wrong people and this is just a poor management issue?
•2
12-04-2021 04:21:37
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
dvd67
It does no good to uninstall and re-install. They have broken something in the app. It will keep messing up. Just resetting the Ring App data does the same thing. Look for Ring in the start menu, right click on it, click "More", then click on App Settings. There you are able to reset the data. This still should not be acting this way. This is a bug. Clearing out the data is short lived and the problem keeps recurring.
3
01-04-2021 02:13:01
•