Responses (15)

• C

  chrishudson1977

  Same exact issue here. Have turned it back on, works for a couple of hours. Go back in and randomly turns itself off

  3

  •

  24-12-2019 04:05:23

  •

  Reply

  M

  Marley_Ring

  Thank you for sharing your experience neighbors! The first best step to resolve this concern would be to uninstall and reinstall the Ring application on your mobile device. Please also check that your mobile device is up to date and it's notification settings are allowing for the Ring app to notify. If this Motion Alerts toggle in the Ring app is continuing to toggle off, please attach a screen recording to your response. This screen recording should show the Motion Alerts toggle being on, the forced closing of the Ring app, and the reopening of the app to see the toggle in the off position. We've shared your feedback with the team and any further details will help us while we investigate further. Thank you!

  0

  •

  24-12-2019 04:43:24

  C

  chrishudson1977

  As advised, removed the app and downloaded again. I tried uploading a screen recording (mp4 - iOS), says invalid type (extension). Anywhere else I could send this?

  1

  •

  24-12-2019 05:11:41

  C

  chrishudson1977

  Try 3 

  0

  •

  24-12-2019 05:12:51

  S

  sfchky03

  I have redownloaded the ios app. And still the same issue. However, just to note, i am still getting motion alerts even if this bug is present. So i think this is more of a UI issue. I have attached the video to my google drive since there is a 10MB limit for zip files. Feel free to access the file. [https://drive.google.com/file/d/1QlKFAhhro5FkMHaZ2dHKek8rFNcSuL-H/view?usp=drivesdk](https://drive.google.com/file/d/1QlKFAhhro5FkMHaZ2dHKek8rFNcSuL-H/view?usp=drivesdk)

  1

  •

  24-12-2019 05:21:08

  C

  chrishudson1977

  Unfortunately unlike the other user, I am not getting alerts after random times. Sometimes works for a few hours with no issue. Sometimes as short as 30 min and no more alerts (even when I open the door and walk out)

  2

  •

  24-12-2019 05:29:23

• B

  BenHawy

  I did the same thing and have the same issue, I think it’s a defect and should be recalled

  0

  •

  28-12-2019 06:32:41

  •

  Reply
• M

  MrStang

  I have the exact same problem. I don’t get my notifications, then I open my dashboard and notice my motion alerts have switched off. Frustrating!

  0

  •

  01-01-2020 05:23:27

  •

  Reply
• A

  Alex69

  here too

  1

  •

  02-01-2020 05:39:36

  •

  Reply

  C

  Clfnole123

  Same here just got and set it up yesterday and the Motion Alert setting continually shuts off. Not sure if the Rapid Ring App will still detect motion or not when the main Ring App disables.

  0

  •

  03-01-2020 04:22:18

  M

  MrStang

  So frustrating. We pay good money for these devices and they don’t work properly. If I don’t get a notification this device becomes useless. Does ring read these messages? Or do we have to contact them a different way?

  2

  •

  03-01-2020 04:29:31

• R

  Rcopter

  Yeah I’m having the same exact issue. It’s driving me crazy. Even if I don’t force close the app it still happens. Happens on both my iPad and iPhone. It sucks as the camera has helped me but it will not help me without the proper notifications. I will return all my ring stuff if they can’t get this basic feature right. I feel like it’s happening even more now that I’ve integrated a secondary ring alarm at my business. I turned off motivations on those wired cameras which don’t seem to have the same issue though.

  0

  •

  03-01-2020 09:09:40

  •

  Reply