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iOS app - no longer functions
ios

Ring App version 5.38.0 iPhone 6, iOS version 12.5.1 No VPN on phone Have been a Ring customer for about 2 years. Problems with the Ring ios app started a couple days ago. When launching the Ring app, I received a "Ring has a temporary connection issue" message, and this has persisted for over 36 hours. As a result, I have no access to or control of my home Ring devices from my iPhone. Logged in to my Ring account with my laptop, and had no issues whatsoever - could see all my Ring devices functioning normally. Therefore, I do not think this is an internet or a WiFi/router problem. Did the following: Rebooted phone - no luck. Reinstalled ios app on my phone - things got worse. Now I can neither login to my account from the ios app nor can I reset my password from the app. All I get is a generic "An error occurred" message regardless of what I do. Rebooted phone again - still no luck. I would appreciate any suggestions on how to get the Ring ios app working again if anyone recognizes the issue I'm having. Thanks

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03-04-2021 12:39:37

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