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B

buntery

Accepted Solution
Inability to add photos to new pet profile (possible defect)
trending
app-settings
troubleshooting
ios
I just bought the new Ring Pet Tag. I am following instructions to set up the pet profile, which I have to do before scanning the tag. I was given three permissions options when I clicked on Add Media (1 photo or video is required) and then "Library". I chose "Add Photos Only" . That didn't allow me to upload media. Now, the app is telling me to open settings and change the value to "All Photos". However, there is no "All Photos" selection! All that's there are "None" and "Add Photos Only". So, since media is required, I am stuck and can't set up my profile and, in turn, can't set up my pet tag. Please fix! Thanks.

868

4

7

05-10-2023 08:30:33

Responses (12)

J
Accepted Solution
Hi neighbors. What @user63716 suggested is the troubleshooting step that we are recommending to do for this concern. Uninstall the Ring app on your phone and reinstall it. Once logged back into your account, proceed with setting up your Pet Tag, and when going through the setup, you will get the pop-up option to grant Ring access to All Photos. This should now allow you to pick a photo of your pet and complete your setup. Let us know if this works.

1

24-10-2023 10:57:21

U
That worked! I was able to update the pet profile with my photos. Thanks for the tip!

1

25-10-2023 01:56:29

U
I accidentally deleted my message :sweat_smile: This issue still exists and the option for allowing full access does not exist in iOS settings. Most importantly, why does Ring ask users to grant access to their entire photo library? The option to 'add **selected** photos' seems misleading. Ring should not have access to personal photos or image metadata. As a paid customer, this raises safety concerns for me. I'm disappointed that privacy-centric options are not accessible, and app features require handing over private information.

1

09-11-2023 02:50:15

F
I am having the same issue! This is ridiculous!

1

07-10-2023 02:00:22

T
Hi Neighbors. What type of phone are you using and what version of the Ring app is installed?

0

10-10-2023 07:30:00

B
iPhone 13 Pro - very latest iOS and Ring app version as of Oct 11 23

0

11-10-2023 02:20:52

B
Please see the other person's comment. This isn't just me - how can we get past this?

1

11-10-2023 02:23:59

U
I have the same problem. This is not ready for the public

2

11-10-2023 12:14:44

T
Hi Neighbors. I'm working with my team to investigate this. Can you share a screenshot or screen recording of the error you are receiving?

1

11-10-2023 03:28:18

B
![image|231x500](upload://8RDBBdxd8swrahrY020PNnNeaB6.jpeg) If I click "Library", it starts to pull up the photo library, then disappears and brings me back to this screen. Endless loop if you try again. So, you end up stuck and can't finish setting up the pet tag.

0

11-10-2023 03:30:53

T
Hi @buntery. Thanks for sharing that information. I've forwarded this to my team for investigation. Once I know more, I'll update this thread.

0

12-10-2023 04:28:40

U

Is there any update on this issue?

0

22-06-2024 12:40:35

J

Hi @user_6ed313. As stated in the thread, if the steps mentioned here do not help, give our support team a call for further assistance.

0

24-06-2024 07:01:00

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