R
I'm the owner, but seen as shared
account-settings
troubleshooting
My ex boyfriend and I bought the ring system for my home that I'm the sole owner of, but he set it up. This would make him owner I guess, with me as shared. Recently, he committed a crime against my family and is convicted in prison for 10 years. So, now I do not have access to deleting or saving images. Am I SOL when it comes to me becoming the Ring owner at this point? Cuz all i can do with my ring system is watch and download videos.
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04-12-2023 11:01:05
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Tom_Ring
Hi @Reflection11. For this concern, you'll need to reach out to our support team directly. Please send us a private message on Facebook @Ring or give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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06-12-2023 07:06:46
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