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How do I connect to a new phone

How do I connect to a new phone it doesn’t recognize me as the owner

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21-02-2021 17:50:25

Responses (1)

  • T

    Hi @1946. Is this a device that you already own and it's setup? Or is this a device that is not activated? If you already own the device, you can just sign in with your same email and password as you used to setup the device. This Help Center article [here](https://support.ring.com/hc/en-us/articles/360025997592-Ownership-of-a-Ring-Device) has some great information on ownership of a Ring Device. Let me know if this helps!

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    24-02-2021 16:09:20

      N

      On my new phone, I can log into my account, but not my device. I don't have access to the ring doorbell via the app. How can I fix this?

      0

      28-03-2021 13:54:58

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