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Heard bell ring on app, couldn't see live view and no history
Hi all,I heard the ring alarm go off on my phone whilst I was at work around 14:000 today, I was on the phone and saw them but was unable to talk to them, I saw them alk off... When I checked my history there was no recording of it, no motion detected and no unanswered call.... Weird...
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09-12-2020 15:07:45
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Caitlyn_Ring
Hi @RiverDad. Would you mind reaching out to our support team when this happens? They'll be able to pull up your account and device to take a closer look and see why this event didn't appear in your Event History. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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09-12-2020 19:10:19
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