Ring App
Floodlight Notifications Are Not Snoozing
I have the Ring app on Android 8.1. For the past month or so, whenever I get a Floodlight motion alert on my phone, I tap snooze for 2 hours, but I still get notifications. If I go into the app\>devices\>floodlight\>motion snooze\>select duration\>snooze motion, then it actually snoozes. Anyone else experience this? I have tried clearing cache and uninstalling/reinstalling the app.
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01-01-2020 05:00:12
Responses (7)
- E
Same, and considering how often my kids and dogs play or are out in the back yard, its beyond annoying right now... Happening to both me and my wife, S10, Note10+
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02-01-2020 08:12:04
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HIt is annoying...and as a temporary solution, I've changed the detection zone slightly so that when we take out the trash it won't trigger the alert. I still want the alert for off hours and when we're not at home, but the snooze function not working from the notification alert is frustrating.
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02-01-2020 08:26:24
- F
Same issue, on the HD doorbell as well as floodlight/camera. Galaxy 9, latest os and app versions. Does Ring do there own SW dev or is it third partyed out? Do you use any modern coding practices to make sure basic functionality works? Obviously this is a huge bug that needs to be fixed asap.
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05-01-2020 10:26:31
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HA Ring Specialist has reached out to me via email and told me that this issue has been relayed to their development team. We'll see what happens.
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05-01-2020 11:35:21
AThis issue has been going on for at least 3 weeks now for my wife and I. I've called support and the tech was quite clueless to the option to snooze from the "pop up" choice. After hanging up and talking to another tech, they acknowledge an issue. Still screwed up and I'm really annoyed with this issue with no response as to a fix. Thinking of changing cameras to Arlo.
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06-01-2020 01:33:33
- H
I have had to turn off notifications on my spotlight cam because snooze no longer works on my pixel 2 XL - Android 10. I have about 500 notifications that my son is playing basketball.
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07-01-2020 09:18:35
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JWI also have the exact same issue, where snoozing from the notification has no effect, leaving snoozing through the app as the only method of snoozing notifications. Has there been any update from Ring Support?
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12-01-2020 02:03:30
HLast email correspondence with Ring support was 1.8.2020, and they were still looking for a solution.
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12-01-2020 02:07:21
AIt's a mess not having that ability now. I went out and bought some other cameras to try out. To have to shut off notifications for hours because I have dogs that need to go out is a waste of money for me. I most likely will be canceling my ring subscription and sell the ones I have.
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12-01-2020 04:23:32
LI also have this problem. I've tried two different Android phones (both Andoird 10) and both are the same, iOS on my wifes iPhone and my iPad seems okay. Ring is quickly doing downhill in my books, basic stuff like this ruins a users' experience, and it is likely I'll end up cancelling also, and migrating to another provider if it is not rectified soon.
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14-01-2020 05:45:06
FIf you are snoozing motion detect in the Ring App and still receive Alexa notifications (but no notifications from the Ring App) you need to create a Routine to pause motion detection. To do this; Open Alexa App Go to Settings \ Routines Create a new Routine + Enter routine name + Type in routine name --> Pause motion detection When this happens + Select: Voice Input Type in --> {Alexa}, pause motion detection Add action + Select --> Device Settings Select --> Do Not Disturb Enabled: On On: Select -- > All devices or specific echos Duration: 2 hours Next You now have a routine that will pause notifications for 2 hours on your selected Echo devices. You just need to say, "Alexa pause motion detection". Now go shovel your driveway, shoot baskets, wash your car, move stuff into your house without annoying the heck out of everyone in your house. You will still get notifications on your Ring App unless you snooze there as well. My Ring App notifications are a vibration so I don't care... I have 2 Ring devices; HD Pro Doorbell and LED Floodlight camera.
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14-01-2020 11:42:27
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Th3rn
Same exact issue here.
1
01-01-2020 07:08:32
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