Ring App

Browse posts, comment, and join in the discussion about Ring app features, settings, and more.
U
Fail to authenticate on iOS app
device-settings
cs-support

Hello

I am a new user and I was trying to set up my Ring Camera.
I downloaded the iOS app and tried creating my new account but it kept failing on the last step after I created my password.
I resorted to creating my account through the Ring website which all worked fine.

But now, when I try to log in to the Ring iOS app using that same email/password I get the two factor authentication page which asks for a code sent to my phone - which I enter. Then, there is a small loading screen and it says “Verification Failed”. I tried this multiple times, same results each time.

I tried uninstalling / reinstalling the app as well - still same issue.

Any help would be appreciated! This is preventing me from using my new camera!

257

0

0

15-12-2023 11:41:12

Responses (1)

C

Hi @user71407. What country are you located in? Do you have any VPNs installed on your phone? Which version of the Ring app are you currently running?

0

18-12-2023 07:11:19

Didn't find an answer ?

Log in or create your Ring account to post a question and join in the on the conversation.

Most Helpful Members

W

windracer

1

User
Solution

J

Jventerprises

1

User
Solution

U

user_3c8999

1

User
Solution

U

user_d52f2e

1

User
Solution