Responses (2)

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  Tom11

  Event history won't play. My live view won't activate. Do I need a contract for live view?

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  08-07-2020 01:49:26

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  Chelsea_Ring

  Hi neighbors! Are both of you subscribed to a [Protect Plan](https://shop.ring.com/pages/protect-plans)? Without a plan, you will not be able to see past videos. However, Live View should still work. Let me know which plan you have and we can go from there!

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  09-07-2020 02:20:59

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  Rgerlek

  Having same issue and yes I have a protection plan

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  10-07-2020 10:35:41

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  Caitlyn_Ring

  Hey @Rgerlek, happy to chime in here. Can you please share a screen recording of what happens when you try to access a recorded video from your Event History log? When attaching this video, you will need to compress the MP4 file into a ZIP file, as ZIP files can be attached to your reply and not MP4s. In addition, you can upload this video elsewhere, such as Youtube, and then share the link to the video in your reply.

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  10-07-2020 05:06:41

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  Rgerlek

  It won’t even open the video

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  10-07-2020 07:26:07

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  Caitlyn_Ring

  @Rgerlek I'd recommend uninstalling the Ring App, restarting your phone, and reinstalling the Ring App before trying to access your Event History again. If that doesn't work for you, please give our support team a call at one of the numbers available[here](https://support.ring.com/hc/en-us/articles/213608406). They'll be able to take a closer look at this for you and find a solution. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19[here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)

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  13-07-2020 03:29:01

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  noraevans

  I have plan and videos of motion history won't open.

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  28-04-2021 12:38:11