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U

user_1c8dc1

Accepted Solution
Event History Bug (ring app)
troubleshooting

I noticed within the event history of the ring app that no matter the event, when you click on the actual video the timestamp is plus 4-hours.

For example, I go to event history and I have one at 7:15am. I click it to watch the video and the timestamp in the video displays 11:15am. A 4-hour increase. This same bug exists for all events in event history. All have 4 hours added to them when viewing the video. This is not good especially if something happened and you needed to share the video with police because the timestamp is inaccurate.

23

3

1

08-07-2024 06:16:10

Responses (2)

J
Accepted Solution

Hi neighbors. I was able to find this Community post where others shared a similar concern. There is a marked solution in that post. I also recommend following that thread for any updates.

0

09-07-2024 07:04:22

U

I'm having the same issue that just started a few days ago. The Ring time is correct, but all videos in History are 4 hours ahead on the doorbell and separate additional camera. I've checked my profile and everything seems to be correct. I really don't want to reset everything.

0

08-07-2024 06:51:44

U

This is a big issue across the board. I've checked with multiple people that have Ring and everyone has the same issue. Ring will need to fix this for all of us.

0

08-07-2024 07:09:57

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