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user_4bb87e
Accepted Solution
Downloaded Ring file names have changed ...
troubleshooting
When I downloaded Ring files the name was: Ring_camername...date and time. Yesterday they downladed file names are gibberish or perhaps hexideciamal: 6ae67dc2-125a... Help. I use Google Chrome. And yesterday I downloaded Vivaldi. Did this have an impact?
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25-07-2024 12:11:30
Responses (2)
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Caitlyn_Ring
Hi @user_4bb87e @user_1d9975. Our team is currently investigating reports of an incorrect file format when downloading videos from Ring.com. At your convenience, please reach out to our support team at one of the numbers here. If you've already contacted our support team about this, you do not need to do so again. Thanks for your patience!
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31-07-2024 06:10:44
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