Doorbell app keeps turning off audio from microphone and speaker

Suddenly the app for my Pro 2 is not recording audio (there is also no audio recorded on my on-line Ring account recordings). I did all the troubleshooting and nothing worked, then I noticed under Live View on the app that the microphone and speaker have a line through them. I activated the mic and the speaker and I could hear sound. However, every time I exit Live View the mic and speaker deactivate. How do I get the mic and speaker to remain activated?