Ring App
Device health report not working
When I click on the device health report under device health it takes me to the web page for help and support instead what it use to do which is show me if WiFi signal and everything else was working ok with that device. This has been going on for several days now. Have they removed this feature? Does anyone have any info regarding this that they’d be kind of enough to share. As I’ve been having issue with random following of schedules for floodlights I wanted to check the “health” of my floodlight can in the iOS app and it’s just not functioning correctly anymore. It just takes you to the general help and support web page. Thank you in advance for any help one has with this issue.
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07-07-2019 08:07:06
Responses (67)
- M
It sounds like you are both experiencing something similar, we will certainly bring this to the attention of our App team. If this continues, please try uninstalling and reinstalling the application to ensure it is up to date. Many of those buttons lead to alternative URLs, which are as follows: • “Test Your Wi-FI”: bandwidthplace.com • “Troubleshoot Notifications”: [https://support.ring.com/hc/en-us/articles/210266406-How-to-Troubleshoot-Ring-Notification-Issues-for-iOS-Devices](https://support.ring.com/hc/en-us/articles/210266406-How-to-Troubleshoot-Ring-Notification-Issues-for-iOS-Devices) • “Ring System Status”: status.ring.com I hope this information helps, feel free to report any further observations here.
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09-07-2019 12:27:29
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SThe app is up to date. It just feels like you all broke the link in the iOS app for device health and so it just takes you to a generic help and support page (actually what looks like the landing page for any help and support). I think it’s something that is on your end or rather in the IOS app itself.. I appreciate you letting the app dev team know about it. Thank you.
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09-07-2019 09:52:17
KASame issue ... device health for the door camera doesn’t work ... immediately bounced back to overall device screen! What’s going on?
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12-12-2020 08:04:56
KAI deleted the entire app and then reinstalled it again. Then it would connect to the camera as well as allowing the “device health” function to operate. Strange!
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12-12-2020 09:13:05
THi @Kelly-Al. Glad to hear that removing and reinstalling the Ring app worked for you! :smiley:
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14-12-2020 04:12:42
- K
Was going to ask a similar question too. I've got a workstation that has a smaller SSD, and as a result it's almost full and giving me a low storage space option. Turning on the new Storage Sense doesn't satisfy it, it's still giving me a warning like there's something wrong. Hopefully there's some way to dismiss it.
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15-12-2020 06:58:16
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- T
Device health not working again for stickup cams but is ok for doorbell. Network connections ok, all devices show online at least. And video works fine on all devices. Reinstalling app does not resolve issue. Can’t get any device health report for any of my cameras, just my doorbell and my chime.
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28-08-2021 05:32:45
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- C
I installed the solar panel on my ring stickup cam today. I did not check the Device Health before I connected the solar panel. I opened the Device Health and I am only getting a blank screen. My phone is an iPhone. I removed and reinstalled the Ring App. That did not resolve the problem.
•2
28-08-2021 06:54:45
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abqnm
Still works on Android but I'm getting the same thing as you on my iPad. As for the problems with random schedules for the floodlight cams, call support. This seems to be affecting a random swath of people, as I see it about every 3 days from someone on reddit, and support has more access and can actually look at your account and check detailed network info, including dropped frames, connection speeds, bitrate, etc.
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07-07-2019 05:07:21
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