Ring App
Device health report not working
When I click on the device health report under device health it takes me to the web page for help and support instead what it use to do which is show me if WiFi signal and everything else was working ok with that device. This has been going on for several days now. Have they removed this feature? Does anyone have any info regarding this that they’d be kind of enough to share. As I’ve been having issue with random following of schedules for floodlights I wanted to check the “health” of my floodlight can in the iOS app and it’s just not functioning correctly anymore. It just takes you to the general help and support web page. Thank you in advance for any help one has with this issue.
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07-07-2019 08:07:06
Responses (65)
- K
Was going to ask a similar question too. I've got a workstation that has a smaller SSD, and as a result it's almost full and giving me a low storage space option. Turning on the new Storage Sense doesn't satisfy it, it's still giving me a warning like there's something wrong. Hopefully there's some way to dismiss it.
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15-12-2020 06:58:16
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- T
Device health not working again for stickup cams but is ok for doorbell. Network connections ok, all devices show online at least. And video works fine on all devices. Reinstalling app does not resolve issue. Can’t get any device health report for any of my cameras, just my doorbell and my chime.
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28-08-2021 05:32:45
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- C
I installed the solar panel on my ring stickup cam today. I did not check the Device Health before I connected the solar panel. I opened the Device Health and I am only getting a blank screen. My phone is an iPhone. I removed and reinstalled the Ring App. That did not resolve the problem.
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28-08-2021 06:54:45
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- D
Same thing here. Checked device health on my stick up cam and all I got was a blank screen. Tried everything. Same results every time, contacted ring support and problem has been escalated to higher level of support. I’ve been working on it for 2 days. It. Only my ring stick up cam is affected. All other cams an doorbells are ok.
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28-08-2021 07:35:41
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abqnm
Still works on Android but I'm getting the same thing as you on my iPad. As for the problems with random schedules for the floodlight cams, call support. This seems to be affecting a random swath of people, as I see it about every 3 days from someone on reddit, and support has more access and can actually look at your account and check detailed network info, including dropped frames, connection speeds, bitrate, etc.
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07-07-2019 05:07:21
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