Responses (28)

• 5

  5150Joel

  Same here, started yesterday evening. Device Health won't launch across 3 Android phones and 1 iPhone. Screen just spins then eventually times out displaying only the MAC address with no other information. I have 10 cameras (1 battery, 9 wired) which are all working and recording fine, but can't display the Device Health from any of them.

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  23-11-2021 04:38:09

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  Marley_Ring

  The Device Health screen should be loading as intended for you. I've tried this out on several Ring devices using IOS and each page loaded immediately. Please ensure there is not a VPN enabled on any of these devices, and try different connection types (Cellular data vs WiFI). As it sounds like you neighbors have tried this, and even multiple mobile devices, this may require a closer look from our support team. Feel free to reach out if this concern is persisting for you! :) Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  24-11-2021 04:42:45

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  Cortega01

  No VPN on my side either, no network change, nothing at all. All I get is a loading icon for a few seconds and then it’s back to the device screen. 

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  25-11-2021 01:30:17

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  5150Joel

  Nope, no VPN, and nothing special. No network changes and everything else in the Ring app works fine. Videos are recording and working fine too. Tried accessing over 5g and same results. On my S21+ it will spin and timeout with a message stating "*We're having trouble getting to our system, please try again later*." On my iPhone and old S8 it just times out with no error. Again, the Device Health populates fine on the Windows desktop app.

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  24-11-2021 04:47:49

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  Marley_Ring

  Thanks for confirming those variables, @5150Joel! I'll share this feedback with our teams here as well, as this definitely should not be happening.

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  24-11-2021 04:57:56

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  5150Joel

  Much appreciated, thank you @Marley_Ring ! No offense, but I've been with Ring for years now and can assess whether the issue is on my end or Ring's end at this point. Sure, there's been enough of times over the years the issue was on my end but this definitely seems like an issue on Ring.

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  24-11-2021 05:09:15

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  Cortega01

  Do you @Marley_Ring have any updates? It’s been 2 weeks since I first reported this.

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  05-12-2021 11:37:22

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  user3405

  Has this resolved for anybody yet?

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  24-11-2021 07:46:31

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