Responses (1)

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  ChrisJohn

  > @user81 wrote: > I saw on the ring website that you can delete events from the history with directions but swiping right doesn’t bring up the circles to select events to delete. If on iOS app select edit top right cornet select those you want to delete press bin icon at the bottom

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  27-07-2020 12:33:27

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  Derrickgardner71

  My history and my saved videos are no longer there why it only give me go let me go back to seven seven

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  05-09-2020 10:11:13

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  Caitlyn_Ring

  Hi @Derrickgardner71. Do you have an active [Ring Protect plan](https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans) subscription? This is required in order to view past recordings and have the videos saved in your Ring App for a certain period of time. If you're not sure or if you need assistance with getting subscribed to the Ring Protect plan, you can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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  07-09-2020 04:33:48