Ring App
Dashboard keeps reloading and not fully connecting to the ring system
My ring app on my iPhone keeps trying to connect to the system. on the main dashboard it goes between “Mode Status not available” and “Loading Mode Status.” When you go to the devises there are two that are not loading or connecting out of the 8 devices that we have. I have logged out and back into the app. i also logged out, deleted the app, restarted the phone, downloaded and logged into the app and it doesn’t work. I have also toggled the wifi off/on to see if that helps, but noting is helping. When i am able to click on “Home” to arm the system the error message I get is “Modes are not available. Check your network connection.” I’ve tried both on wifi and on cellular. Nothing seems to fix it.
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09-04-2024 09:35:33
Responses (13)
- U
I’m having the same issue with the app. While in the dashboard it just flashes rapidly between “Loading Mode Status” and all “Censors Cleared”. At the same time the “Disarmed” is flashing, "“Alarm/Yale Locked” is flashing and the wifi indicator light is flashing. As a result I’m unable to change or see the mode status or unlock my front door through the app. I’ve deleted the app and reinstall to see if it would fix the issue and no luck. This is Day 7 of this issue.
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11-04-2024 01:19:09
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- R
Having the exact same problem on iPhone. Keeps blinking from “status not available” to “can’t load status mode”. Can’t make changes on dashboard etc.
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12-04-2024 08:33:51
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- U
My mom’s iPhone and iPad are having the same problem as well. This started last night and still ongoing. The “Loading mode status” is blinking really fast nonstop. She can still view the ring cameras though
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13-04-2024 04:42:10
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- U
I’m having the same issue. Tried uninstalling and reinstalling the app. Restarting my phone doesn’t help either. My husbands phone works fine, we have the same phone with the same OS. Very strange.
•1
13-04-2024 05:07:43
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Justin_Ring
Hi @SnurtleTurtle. Rest assured that our team is investigating and working to resolve the issue as soon as possible. In the meantime, you can use your account on Ring.com or an Alarm Keypad to change your Mode. When I have an update regarding this concern, I will make sure to post it here. Thank you for your time and patience.
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10-04-2024 09:52:11
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