‎Clicking Share causes phone to restart

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M

mkowals2

Clicking Share causes phone to restart

android

troubleshooting

Using Ring app v3.52.0 on Pixel 6 Pro running Android v12. When I select a recording from my Ring Pro doorbell timeline and click Share, the app hangs for a few seconds and then my phone restarts.

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03-08-2022 04:22:25

Responses (2)

S
Smckachief
Happening as well on the new pixel 6a
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13-08-2022 03:11:35
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J
Justin_Ring
Hi neighbors! Rest assured that our team is investigating and working to resolve the concern as soon as possible. In the mean time, you can try the following steps to see if they resolve the phone rebooting when pushing the share button: 1. Clear the Ring app cache/data. 2. Open the Ring app < Select a Ring device < View one of the recordings < Open the action menu (the three dots in the bottom right hand corner of the recording) < Select "Share" < When prompted to share the event ensure they select "Don't show this again" before sharing the event. I'll be marking my reply as a solution so other neighbors can easily find this information. Thank you for your patience.
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15-08-2022 07:27:21
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