Ring App
Can't turn off Event History Timeline feature
Hello. How do I turn off the event timeline history option? I had it off and today it got enabled on its own. Now the option to turn it back off is nowhere to be found. There was no app update. I'm using Ring app version 3.47.0 on Android 12. I already tried signing out, reinstalling the app, clearing it's cache and data.
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11-01-2022 03:39:33
Responses (34)
- J
I am also not happy that Ring has made the event timeline mandatory in the latest update. This is BS. It is a stupid feature that is really a waste of time getting to the settings for the camera. Whatever marketing dolt that made that decisions needs to go work for HSN. I also am really irked that my only resource to say something is this community board because talking to supporting was as about as helpful as a poke in the eye with a sharp stick. What a bunch of clowns. Jim
•6
13-01-2022 02:26:57
CThis is a terrible feature and it frustrating that it is not mandatory. Can anyone explain why Ring has done away with the option to shut it off? The work flow of using timeline is frustrating to say the least.
•6
18-01-2022 06:08:20
BAgreed. Ring's support was not helpful at all & it's a shame they got rid of the option to turn it off. It makes no sense, plus Samsung Galaxy users have issues with the mic & LITERALLY the only way to fix it was to turn off the Even History Timeline. Now Ring doesn't let us turn it off? This is frustrating.
•1
26-01-2022 12:17:15
BTell whoever that the Event History Timeline is an annoyance & has made me choose Nest for my next device when my Ring subscription runs out. Why on earth should we be forced to see the timeline in the most annoying way possible when the regular History view is much better & to the point? Nobody wants to drag their finger through a timeline just to get to a certain point. Completely bonkers. Plus, because of Ring's issues, Samsung Galaxy users have had tons of issues with volume/mic on their devices & the only way... THEY ONLY WAY ... to fix the issue was to disable the Event History Timeline.
•4
26-01-2022 12:23:41
- DB
What a complete pain in the a$$! I hate the timeline and want it removed asap. Whoever decided to make it mandatory should be dismissed immediately. Return the option to turn it off NOW!
•5
13-01-2022 10:11:45
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- J
Also disappointed in being forced to use the timeline "feature". Makes it slower to get to alerts, and slows down the app in general. A terrible and unintuitive part of the app that appears bolted on after the fact. Nothing makes me want to purchase products less than the removal of existing choices in favor of forced annoyance.
•5
17-01-2022 07:27:52
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- D
I called an complained and let them know I'd be canceling if they don't change it back. make sure you call and let your voice be heard
•2
19-01-2022 06:21:07
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- B
Terrible. I live in an apartment and don't want to have to shuffle through a bunch of videos in order to get to the one in the middle of the night where someone was rooting around in my garage. Let me look at the videos in an list format so I can more easily identify footage from the middle of the night. Forcing the timeline for people that had it disabled prior (most likely for a reason) is pretty lame.
•5
25-01-2022 04:44:52
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Caitlyn_Ring
Hi @JetRocket11. We have more information on this in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/360000704763-Event-History-Timeline-Information). **Can you turn off your timeline?** Yes, but this feature is being discontinued incrementally. If you follow the process below and don't see the Event History Timeline toggle on/off button, you will not be able to turn off the Timeline. * Open your Ring App. * Tap the three-lined icon in the upper left-hand corner of your screen to open the side menu. * Tap **Account.** * In the Account Setting screen under **Advanced Settings,** tap the **Event History Timeline** toggle. * Blue shows the feature is turned on. * White is off. This means if you don't see the option to toggle the Event History Timeline off anymore, you will not be able to. You're welcome to add any feedback or suggestion ideas for options regarding the Event History Timeline to our [Feature Request](https://community.ring.com/c/products/24) board. I hope this helps clear things up. :)
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11-01-2022 07:39:44
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