‎Can't log on to Ring with new phone

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D

Diazmr

User Solution

Can't log on to Ring with new phone

android

cs-support

My Ring app wouldn’t work with my new phone after operating fine for several months. I logged out of Ring with my new phone, did a password reset with my old phone. Got app to work on old phone and then tried new phone. New phone could not open app with new or old passwords and gives this message “An error ocurred trying to perform the operation. Try again later.”

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26-01-2021 04:33:24

Responses (3)

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Caitlyn_Ring
User Solution
Hi @Diazmr. First, check to make sure that the OS on your new phone is fully updated. Then uninstall the Ring App completely on the new phone, restart it in order to clear the cache, and reinstall the Ring App. Try signing in on your new phone after completing these steps to see if that takes care of the error message for you. If you have a VPN installed on your phone, turn it off or exclude Ring traffic. The Ring app is not compatible with the use of a VPN, and this could be causing an error message. Should the issue persist after trying all of these troubleshooting steps, please reach out to our support team for further assistance.
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26-01-2021 07:51:18
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ML
Maine-Lori
I have a similar issue except when I login with my email, it goes to the password screen and right under it I get the, "We could not verify your CAPTCHA. Please try again. I can get in on the web, but not on my iPhone App. I’ve rebooted, I’ve cleared the cache, and I also deleted and reinstalled the app. Any idea? Thank you!
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25-03-2024 02:49:08
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S
system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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25-04-2024 11:56:24
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