Ring App
Bug Report: Ring App turns on screen on Android 9, regardless of notification settings
**Summary:** The Ring App will turn on the screen whenever a motion event is triggered. **The Issue:** This often results in unintended phone interactions when the phone is in my pocket. Even when locked, this can result in dialing the emergency number. This issue has been reported on multiple forums, so I know it's not just me. **Attempted Solutions:** I've gone into the detailed app notification screen and tried changing the Notification Behavior for the "Motion Notification" category. The default is "Make sound and pop on screen". I've tried all the other settings, including "Show silently and minimize". Regardless of setting, the screen turns on, which is particularly strange for the "Show silently and minimize" setting since a notification doesn't even appear on the screen or in the notification tray, but the screen turns on anyway. **Not a Solution: ** Disabling notifications entirely for the Ring app might work (I haven't tested this), but this would block the notifications entirely, which isn't the desired outcome. **Desired Outcome:** I _do_ want to see the notification in the tray, receive appropriate sounds/vibrations depending on setting, etc. I simply don't want the screen to turn on.
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09-08-2019 07:35:42
Responses (6)
- S
Great news everyone, I found a decent alternate solution to the problem while we wait for Ring to acknowledge and fix the programming problem in the Ring app. I recently installed the Rapid Ring app and notifications behave properly in this app. Plus, it's faster to load to the live screen, which is what I usually care about when there's a notification I'm not expecting. The _only_ downside is that Rapid Ring doesn't allow you to snooze directly from the notification, so it takes several extra steps to snooze a camera that you're expecting a bunch of false notifications on (e.g. construction next door). I hope that Ring does eventually take a closer look at how they've programmed notifications in the core app. I suspect the programmers have selected the wrong notification priority or type and that's why it always wakes our screen. That or they're telling the screen to wake as an additional action along with the notification. Either way, this app is behaving poorly by not following Android programming standards.
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21-09-2019 10:10:26
TWhy didn't I know about this app? Thanks for the suggestion. Just tried it and does exactly what I need. Thank you.
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21-09-2019 10:36:05
DThanks for the workaround. I can confirm that notifications from Rapid Ring does not turn the screen on. However, I'd very much prefer to have only one app to achieve the same funtionality. Hopefully someone at Ring support can acknowledge this problem.
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30-09-2019 05:33:05
JSame issue pixel 3a Android 10. I know my what around Android so no it's not me and some setting. It's the ring app. I hate it because when it goes off for motion in my front pocket. My phone screen stays awake because pocket lining is thin enough to keep registering touches. . \Please fix this ring
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02-10-2019 11:02:26
- J
I am having the exact same issue. I finally disabled alerts tonight because I am tired of the screen turning on and screwing up things on my phone.
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04-12-2019 02:11:40
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- U
I am yet another user (currently Pixel 4XL) that has been experiencing this issue on my last two Pixel phones. I understand it taking some time to get the issue identified, validated, and addressed. My frustration is with the lack of information around the process. All too often you hear "they are working on it and it will be fixed in a future release"… but when is that exactly? :smiley: It would be nice to know the status of an issue because at least at that point you know it is being officially acknowledged. Maybe there is something out there about new releases/fixes and I just have not stumbled upon it. Knowing a problem was assigned a priority, is being worked on, and the status available would at least help me a bit with the frustration.
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14-01-2020 06:20:25
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JI don't think this will be fixed for some time if at all. It might be a pixel only issue. We pixel users are a very small group. I am however counting on this to be a Android 10 issue. And as more phones use Android 10 Hopefully the complaints are enough to be heard.. I think Android 10 removed the option for users to set notification priority levels. In Android 8 and 9 I recall seeing options to set individual apps notification low medium and high. Ring app is somehow stuck in high priority. The only other app to wake screen from sleep is the phone app. But this is ok for this app to wake my screen. Since I'll be pulling it out of my pocket to look Ring please fix this issue. Your app wakes screen for all notifications. This is a issue if you keep your phone in ur pocket. As most pant pocket lining is thin enough to register touches to screen so your screen stays awake untill you pull it out only to find all kinds of mayham done from all the touches
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14-01-2020 08:10:23
B> @john wrote: > I don't think this will be fixed for some time if at all. It might be a pixel only issue. We pixel users are a very small group. I am however counting on this to be a Android 10 issue. And as more phones use Android 10 > Hopefully the complaints are enough to be heard.. > I think Android 10 removed the option for users to set notification priority levels. In Android 8 and 9 I recall seeing options to set individual apps notification low medium and high. Ring app is somehow stuck in high priority. > The only other app to wake screen from sleep is the phone app. But this is ok for this app to wake my screen. Since I'll be pulling it out of my pocket to look > > Ring please fix this issue. Your app wakes screen for all notifications. This is a issue if you keep your phone in ur pocket. As most pant pocket lining is thin enough to register touches to screen so your screen stays awake untill you pull it out only to find all kinds of mayham done from all the touches Definitely not a Pixel only issue, I'm having the same issues on two devices. (Oneplus 7 Pro running android 10 and Blackberry running android 9) and they both have the exact same issue. Also the original poster is has in the title of this thread that they're having the issue with Android 9. This has to be something thats coded wrong in the application itself, if not other apps would have this issue as well. But its getting really annoying to the point where I was actually thinking about getting a Google Doorbell and cameras. I guess we'll see, doesn't seem like they care because most users who aren't that tech saavy wont bother to try and find a forum to complain about it.
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14-01-2020 08:22:20
JThat's why I go out of my in all my posts to explain why having your screen wake from sleep is such a big deal. I'm tired if pulling my phone out of my pocket only to find either Bluetooth turned off or just plain locked out because while in my pocket my thigh has touched my phone too many times as in too many wrong passwords have been entered.
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14-01-2020 08:32:39
JThere is a option in Android 10 Settings/Display/Lock screen display/when to show. You'll find a option to wake screen for new notifications. My wife and I have this off. It does nothing for the ring app. But it might help with non pixel Android 10 users?
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14-01-2020 08:39:30
RYup. LG V30 here with Android 9. Definitely have the (extremely aggravating) issue. Oh, and I tried the Rapid Ring app and it lets me log in, but gives me an error trying to connect to my doorbell. I give up.
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14-01-2020 08:54:46
- S
Thanks for all the replies everyone, glad to know it's not just me! Really just replying to myself here, but I want to emphasize a couple of points. 1. This problem has existed since at least Android 9 and also affected my phones with Android 10 2. I saw it on both my Pixel 2XL and Pixel 4 3. No amount of customizing or disabling notifications stopped the app from waking the screen And quoting myself since I still believe this to be an acurate summary: "I hope that Ring does eventually take a closer look at how they've programmed notifications in the core app. I suspect the programmers have selected the wrong notification priority or type and that's why it always wakes our screen. That or they're telling the screen to wake as an additional action along with the notification. Either way, this app is behaving poorly by not following Android programming standards." The best temporary workaround available is to use the Rapid Ring app for notifications since it doesn't share this issue. I also use the regular Ring app, with camera alerts disabled, for configuration and camera event history.
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14-01-2020 11:13:45
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B> @SeaRob wrote: > > Thanks for all the replies everyone, glad to know it's not just me! > > > > Really just replying to myself here, but I want to emphasize a couple of points. > > > > 1. This problem has existed since at least Android 9 and also affected my phones with Android 10 > 2. I saw it on both my Pixel 2XL and Pixel 4 > 3. No amount of customizing or disabling notifications stopped the app from waking the screen > > And quoting myself since I still believe this to be an acurate summary: > > "I hope that Ring does eventually take a closer look at how they've programmed notifications in the core app. I suspect the programmers have selected the wrong notification priority or type and that's why it always wakes our screen. That or they're telling the screen to wake as an additional action along with the notification. Either way, this app is behaving poorly by not following Android programming standards." > > > > The best temporary workaround available is to use the Rapid Ring app for notifications since it doesn't share this issue. I also use the regular Ring app, with camera alerts disabled, for configuration and camera event history. The crazy thing is I tried the rapid ring and it worked like charm but a few days later it started doing the same thing and turning on the screen. Another issue I had was the fact that it used the same notiification tone for motion alerts and the actually door bell ringing. So sometimes I would ignore the notification tone when I'm home because I'm thinking its just a car passing by.
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15-01-2020 12:13:12
- K
I recently got a Ring doorbell and love it. However, my phone screen lighting up every 5-10 minutes when motion is detected (my Ring faces my street) is SO ANNOYING. I did change my motion settings so I'd get less notifications from cars but wasn't happy with what was being captured, so I had to change it back. My phone lighting up all day long on my desk is distracting and annoying. None of my other apps wake my screen, but this one does every time. I am tempted to turn off notifications, but that defeats the purpose... Samsung Galaxy S9, Android 9. Ring, PLEASE FIX THIS!!!
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17-01-2020 03:53:49
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B> @karaj wrote: > > I am tempted to turn off notifications, but that defeats the purpose... No to worry, but turning off notifications won't fix the problem. Your screen will still wake up every time motion is detected, but no actual notification will pop up. That's perhaps the most annoying part of all of this. Even with notifications disabled, as long as the app is installed my screen kept waking up when the camera detected motion (Android 10, Pixel2). So far, the Rapid Ring app doesn't have this problem. So, I have that one installed only. When I need to manage the Ring doorbell, I temporarily install the Ring app and then uninstall it when I'm done.
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17-01-2020 06:09:33
JIt's fixed everybody. Version 3.22.1 has solved the waking screen issue. My pixel 3a and my wife's pixel 3 no longer have this issue. If your uninstalling the rapid ring app. Don't forget to turn notifications back on for your camera in the main ring app. Thanks ring team for fixing this:)
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27-01-2020 11:44:09
BLol was just about to post on here but you beat me to it. Finally this bug has been squashed after 4 months. Confirmed working on my Oneplus 7 Pro running android 10. Next up: DARKMODE!
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27-01-2020 11:46:18
RIt's fixed on my s9+with Oreo 8.0.0. We'll see how long it lasts.
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28-01-2020 02:29:07
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daviswong
Hello, I am facing the same problem as well. Repeated emails to Ring Support yielded no results even after a few months. I am on Android Pie as well and am very certain there's nothing wrong with my settings - I've disabled the "Wake screen on notification" settings which should ideally be applied to all app notifications. No other applications misbehave in this manner apart from the Ring App. However, Ring support insisted that the problem was with my phone and not the App. Any solutions apart from turning off notifications totally (which would defeat the purpose)? I just need it to vibrate (without turning the sceen on!). Thanks
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21-09-2019 10:57:56
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