user_acf7d1
Bug: orange banner on iOS app: "Ring Home trial ends in 9 days" despite me having a subscription already
This happened after setting up a new camera (adding to a system where I already had 5 cameras) It does not appear to be related to the recent, disastrous launch of the new plans. I contacted support by chat and was blown off. Diana Frances was unable to understand the issue (trainee? new employee?) and did not acknowledge anything or help at all with the issue This is clearly a bug in the app. I shouldn't be receiving a popup -- which covers the UI! -- about a trial when I already have a full subscription.
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11-11-2024 09:53:22
Responses (1)
- U
This happened to me today as well for the same reason - we added a Doorbell. I just want to be sure this doorbell will continue to work under our existing Home Standard plan after the Ring Home Trial expires. I don't have to do anything to make that happen, do I? Thanks!
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13-11-2024 12:22:59
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Justin_Ring
Hi @user_acf7d1. This is not a bug. If you add a new camera to your account, you will receive a trial, even if you already have a subscription.
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12-11-2024 11:04:20
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