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App crashing on setup
troubleshooting
ios
Hello,I’m trying to set up a second hand indoor cam, but every time I get to the setup section the app crashes or says “there was a problem linking this to your account” I’ve double checked and it’s been removed from the ladies account I’m just very frustrated
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01-01-2024 19:28:16
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Justin_Ring
Hi @BigMaccyP. Try the following steps to address your concern:Verify your Ring app is up-to-date with the latest updates.Disable any active VPNs on your phone.Try setup without scanning, or vice versa.Try using another phone or tablet to complete your setup.If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available here for further assistance.
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02-01-2024 23:12:56
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