Responses (12)

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  Chelsea_Ring

  Thanks for this information, @ringswraith ! How many notifications do you currently have? I talked to my team and did a quick search and found some information that may help on another [forum](https://dontkillmyapp.com/samsung) and [Ring support page](https://support.ring.com/hc/en-us/articles/115005889983-Android-Apps-that-Conflict-with-the-Ring-App). Can you take a look and let me know if this information helps with what you're experiencing? Thank you :)

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  29-05-2020 10:34:46

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  ringswraith

  Hello Jennifer, Apologies for the delay in responding- was busy with other things and wanted to give it a day of testing. As far as that second link, I do not have any of those apps installed. For the first, I did as instructed and changed the settings so the Ring app is not affected by the power saving or anything else. I cleared the app cache again. Unfortunately, I am still unable to receive any notifications. I also have the Ring alarm system, and while I can use the app to change the status (arm/disarm), I do not get a notification that this has happened. Even someone ringing the doorbell does not alert my phone. Any further suggestions? Thank you for your time.

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  31-05-2020 07:21:46

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  Chelsea_Ring

  Hey @ringswraith. Chiming in for Jennifer! Thank you for taking a look into those settings for me to ensure you covered all your bases. Have you ensured that the push notifications are enabled in the app for this? You will need to check under the Main Menu \> Settings \> Alarm Alerts in the Ring app, as well in the Device profile for each device (enabled ding/motion alerts). If you have checked all of these, and find that they are turned on as they should, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here](https://support.ring.com/hc/en-gb/articles/213608406) to see how to contact support. Let us know how the call goes or what you're able to isolate this further to be, as your solution may help other neighbors! :)

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  01-06-2020 06:08:02

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  ringswraith

  Hi Chelsea, Yes, I made sure to check all the notification settings. All were on, but none were actually working for whatever reason. It took all day, but I finally decided to factory reset my phone and I'm getting the notifications now. Now I'm just wondering a) why it broke to begin with and b) why my doorbell camera suddenly stopped working after detecting motion last night and didn't resume working until I saw it this morning...

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  02-06-2020 04:51:25

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  Chelsea_Ring

  @ringswraith Did your phone recently update the software? It's possible it did but there was an error with the update, and it then messed with the workings with the Ring app, and maybe any other apps (to your knowledge or not). I only mention that as a possibility, as my phone did the same about a year ago with a recent update that caused me to factory reset my phone to get it working again as it once was. Some things still worked, but I missed notifications or had apps crash. Maybe the same thing happened with you, but I'm glad it's working now! As far as the Doorbell, I'm not too sure what could be happening with the Doorbell. What do you mean by stopped working? Did you try to ding it and it wouldn't ding, or did you walk in front of it and not get a recorded event? What kind of Doorbell do you have? In all, let me know if it seems to be functioning as intended tonight, now that your first concern was addressed, because if the same concern you had the past night happens again, I can follow up accordingly with you! :)

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  02-06-2020 06:14:14

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  ringswraith

  Hi Chelsea, Last I checked I stopped getting Ring notifications about a week ago. My phone hasn't had a software update in that time, and I don't recall the Ring app itself requiring an update recently. As far as my Ring doorbell, last night around midnight I got a notification of motion, and when I tried to check the camera the app said it was down/disconnected. When I got up this morning and went outside, it was working again.

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  02-06-2020 07:00:07

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  alhop

  tearing my hair out cannot get email/message phone alerts. Have given Ring every permission possible, checked all motion etc blue button alerts. JUST set up my daughters Ring doorbell, alerts aplenty works a treat.

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  06-09-2020 06:57:09

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  Newslane

  Hi...late to this thread, but it details the exact problem I am having - all of a sudden I can't get my cam to notify my Android phone of an alarm. I read through all the items in this thread and all seems to be working correctly - right settings, etc. The cam is definitely connected to the internet - I can view live images, etc. - but it just won't send an alarm to my phone. I'd gladly pay for some hands-on help here! Thank you.

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  08-01-2021 11:29:59

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  Emily88

  Hello! I'm also having the same issue on my android phone! I've tried everything (settings, app settings, phone reset, re-installed the app) and I'm still not receiving notifications for motions or the doorbell. Very frustrating

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  10-01-2021 10:38:34

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  Emily88

  Hello! I'm also having the same issue on my android phone! I've tried everything (settings, app settings, phone reset, re-installed the app) and I'm still not receiving notifications for motions or the doorbell. Very frustrating

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  10-01-2021 10:38:34

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  Dan8

  Chiming in. Same thing happened to my ring spotlight cam. Everything still works except none of our devices get push notifications. Started a few days ago. The fact that none of our devices get notifications (and have not been updated recently) leads me to believe this is on ring's end. Perhaps a firmware update for the camera or something. I've troubleshooted everything on our end and nothing has worked.

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  10-01-2021 07:06:14

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  Emily88

  Hey Dan! Have you checked your Do Not Disturb settings?

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  12-01-2021 11:18:22

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  Rich71

  I have just bought the latest ring 2021 doorbell and everything is working including notifications on my android mobile phone. For some reason its just stopped notifying me on my android mobile. I have an oppoR9s Plus mobile. I am thinking that maybe the issue may be with the RING app or maybe andriod version of my mobile phone. I have done all the checks and reset everything so many times but still have this issue. I'm not very impressed, I expected a lot better, RING is not an entry level unit. I hope this gets fixed asap.

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  11-04-2021 11:47:36

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