Responses (2)

M

MrDoorKeeper

Have you tried checking your phone's app permissions? Try the steps bellow:-From a Home screen, navigate: Apps icon \> Settings \> Applications.-Tap Application Manager.-Tap the Ring app.-If available, tap **Permissions**.-Tap any of the available **permission** switches (e.g., Camera, Contacts, Location, etc.) to turn On. Make sure all permissions are turned on.

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06-07-2019 04:16:34

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F

FredM

Thanks for responding. All permissions are “on”. Tried removing and reinstalling Ring App. No luck. Even tried resetting phone back to factory defaults. Same results. Ipad and laptop tones work. Nothing on Samsung Galaxy S6 plus.

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06-07-2019 20:30:49

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Ringnut

Same EXACT issue that you have. Just like you I tried everything imaginable to no avail. No settings were changed on my phone prior to issues. Ringtones for my 5 devices stopped playing right out of the blue! I have 5 cameras and I don't want to her windchimes for each camera. It HAS to be an issue with the downloadable app.Ring please fix this problem!!!!

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16-07-2019 01:29:27

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FredM

Looks like they fix the alert tone issue with the latest firmware update.

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19-07-2019 22:32:22

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Ringnut

Thanks Fred. So how is the firmware updated? Do I need to unistall and reinstall the app or go to each camera, push the button and set them up like I did when I first installed them?

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19-07-2019 22:53:44

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Ringnut

Fred, I found the info I need. I'm afarid to try setting different tones for fear that all of the tones will stop working and I will only get a vibrating phone again! All of my devices show that the firmware is up to date so it should work. I mean if we can put a man on the moon....

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19-07-2019 23:41:01

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FredM

I noticed the menus were different. They now have a new setting option so I tried to change tones and it worked. Good luck.

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20-07-2019 02:31:06

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Ringnut

Thanks Marley, the update did work. It was not automatically done though. After FredM replied to me that the tones were back I uninstalled and reinstalled the Ring app at Google Play. Once the install finished there was a popup for the Ring app that said 'update' I clicked on the button and that mu

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23-07-2019 23:41:23