Your Ring Alarm is Offline and now blue ring is not on at all

My ring is offline and i cant seem to get back online. Power icon [the llightening bolt] is a constant red, there is no blue ring. I have tried the reset buttom several time, and the paring button dosent make any difference. The wifi icon is unlight. Both the power and wifi lights used to be a light green and things worked just fine. im not sure what else to try as it will not find the wifi or ehtenet. I have unplugged the power cord from the back as well but the red pwere button remains red. Any helpful suggestions are welcome, and or if you need further info just let me know. Regards, Gus