Unable to connect to brand new base station

I just received a brand new ring base station unit with 4 contact sensors, motion sensor, etc. I've tried to set it up several times, but I am not able to use the base station after I've connected with it. It is listed as offline in the ring app, or the ring app alarm is in an updating status for over 24 hours! Any idea what I can do to get this setup?  The ring base station looks like its setup fine, but the app in the phone (andriod) keeps spinning. Any help would be greatly appreciated!