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Katie54

Trying to Reconnect Alarm Range Extender. I have two; but, only one is listed on my app
alarm
troubleshooting
range-extender

Trying to Reconnect my Alarm Range Extenders after a WiFi password change. BUT, my app shows one extender but not the second one.

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25-08-2023 06:56:32

Responses (2)

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    Caitlyn_Ring

    Hi @Katie54. You can walk through a new setup of the second Range Extender in the Ring app using the steps under Set Up a Device. If that doesn't work, try [factory resetting](https://support.ring.com/hc/en-us/articles/360000071906-How-to-Factory-Reset-Your-Ring-Alarm-Devices) the Range Extender first, then attempting another setup. Should neither of these troubleshooting steps resolve the issue, please follow up with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus) so they can take a closer look.

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    25-08-2023 11:03:31

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    • S

      system

      This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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      24-09-2023 11:04:11

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