Responses (3)

• M

  Marley_Ring

  Hi there, @alkraut! It is possible your Alarm system has lost connection to the network, and is operating on cellular backup. In most cases of a lost network connection, power would also be out, but in this case it sounds to only be connection. Thus, your battery backup may not kick in, but your cellular back up could. When your Alarm is operating on backup, operation from the Ring app is limited, but you should still be able to check the status and mode. Here is our [help center article](https://support.ring.com/hc/en-us/articles/115005323926-What-Happens-When-Your-Ring-Alarm-Goes-Offline) to explain this further. If you feel that this instance is not related to the above factors, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  13-07-2021 06:24:40

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• A

  alkraut

  Thank You Marley. My system is self monitored and I do not have a Ring Protect plan which is required for cellular backup. I know my WIFi is up and running as other systems (Honeywell WiFi Thermostat, Ring camera) are visible on my iPhone. My app still shows "offline" for that location (I have two homes, both with Ring systems). So my issue is how to deal with the situation when I enter the house next month and the alarm goes off. Pull the plug while alarm is ringing? Then what? Thank you

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  31-07-2021 06:24:49

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  T

  Tom_Ring

  Hi @alkraut. In this case, I would contact our Alarm Support Team. If you Ring Alarm is Offline and you don't have a protection plan, then then alarm should sound. This is something will require further investigation. [quote="Marley_Ring, post:2, topic:66827"] please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). [/quote]

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  02-08-2021 10:13:39

• U

  user20056

  In the event of cellular backup, does professional monitoring not kick in?

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  08-08-2022 03:53:05

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  C

  Caitlyn_Ring

  Hi @user20056. [Professional Monitoring](https://support.ring.com/hc/en-us/articles/360048476471-How-Do-You-Enable-Professional-Monitoring-for-Ring-Alarm-) must be enabled before Cellular Backup occurs, as you cannot swap to Professional Monitoring when your Ring Alarm is on Cellular Backup. You also will need a valid [Ring Protect Plus or Pro](https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans) subscription in order to have the Cellular Backup feature available.

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  09-08-2022 07:39:19