Responses (2)

B

Boone

> @Zoob wrote: > I added my wife as a shared user for all equipment but she cannot arm/disarm from the appHello @Zoob ,Double check **your** App (that you logged on using your "Owner" email/password) to insure she has permission for all your equipment (of course this is after she made her own Ring account, and click the link/'accepted' the email invite, when you initially set her up as a 'Shared User'):Main Menu 3 horizontal bar icon, upper-left-corner of Dashboard) \> Control Center \> Shared Users \> "Manage" for your location \> click on spouse's name \> double check all equipment is toggled blue enabled.If it is indeed showing that the toggles all have "App access granted", and especially the bottom "Security System" is showing 'Code will control Ring Alarm', then I recommend you go and un-toggle each, pause, and then re-toggle each back ON. It's rare, but sometimes a 'glitch' somewhere in the App can deny permission even while showing the toggles in the correct position. You cycling the toggles just re-sends the granting-permission again.I hope this is helpful to you :)

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01-10-2020 21:05:29

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Z

Zoob

Thanks for the suggestion but unfortunately it didn’t work. My app clearly shows she has access to all devices, including the base station and keypad, but hers shows only the doorbell and another camera. In addition to what you suggested, I also tried uninstall/reinstall the app, to no avail. A

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01-10-2020 23:30:44

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Boone

> @Zoob wrote: > Thanks for the suggestion but unfortunately it didn’t work. My app clearly shows she has access to all devices, including the base station and keypad, but hers shows only the doorbell and another camera. In addition to what you suggested, I also tried uninstall/reinstall the app,

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02-10-2020 00:49:58

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Boone

> Oh oh @Zoob , another thing, > > > > Make sure to on her App that it does show the same location address as your and does **NOT display** " **All Cameras**" on the location that is just right of the 3 horizontal lines! That setting would only display cameras (your Doorbell & the other cam

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02-10-2020 01:13:47

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willwink

I had the same problem but worked it out. click on the devices in the app then on the one you want her to have access to. Then click on mode settings and enable "shared user access". Log her out of the app and then back in again and it should work. You might have to enable this for each device.

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05-10-2020 17:32:06

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Zoob

Your longshot worked Boone. For some reason she had our address listed twice on the app. I selected the second one and that did it. Thanks!!

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05-10-2020 20:54:44

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TekVu
I had my wife log out and log back in and then the app arming was no longer greyed out.
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06-07-2023 04:48:32
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