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DDT1345
Setting Room Location for Retrofit Kit and Connected Sensors has bugsr
I recently installed the Retrofit Kit and noticed while I was programming the app with the rooms where each zone/sensor is located that the following will happen:- In the app, go to Devices \> Security/Alarm Base Station \> Choose a Sensor \> Click the "Gear" in upper-right corner- Touch "Room" then choose the room in which the sensor is located, for example "Family Room"- As I go from sensor to sensor (all connected to the Retrofit Kit) and set the appropriate Room(s), the Room for the Retrofit Kit changes to the last programmed room. If the last room programmed is "Living Room" the location/room for the Retrofit Kit is automatically set to "Living Room". The setting for the Retrofit Kit changes every time!- Then, if I change the room for the Retrofit Kit to "Basement" (where it is), **ALL** of the sensors attached to that Retrofit Kit will change to Basement!Is this a bug or an intended feature?Is anyone else experiencing this?In either case, can you please get this fixed? I'd like to set the rooms individually without the setting affecting any other senor.Thank you,Kevin
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21-01-2020 19:49:17
Responses (16)
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The App still has the problem but i was able to set the locations using the website. Once set correctly using the website, i was able to see the correct locations on the App.
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04-07-2020 11:34:31
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DI just checked the web interface again to see if the problem is solved and it is NOT. Changing the Retrofit Kit location still changes ALL of the sensor locations associated with that kit and vice versa. I have two retrofit kits in the basement, when I set one of them to "Basement" every associated sensor is also changed to "Basement".Could you double check your configuration? Are you sure the web interface worked for you?
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05-07-2020 15:29:17
BInstalled the Retrofit kit and I am having the same issue as well. However, I was able to login at ring.com and change the rooms.
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06-11-2020 21:25:16
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Caitlyn_Ring
Hey neighbors! Thank you for continuing to provide feedback about this concern that you see when managing the room location for your retrofit kit. At this time, whenever you change the name for a room on your Retrofit Kit's system, it will update the name of the room for all zones to be the same. We are always looking for ways to improve the way you look at your devices in the app, so please know that we have passed on this feedback to the appropriate teams. We appreciate this suggestion and are working on enabling this in the future. In the meantime, we recommend creating a feature request for this feature so that we can capture an idea of other neighbor's interest in this added feature for more customization to your system. Feel free to add this request to our Feature Request board, as this will help us to organize and share your requests with our teams here to help with prioritization. You're welcome to link that post you make in the Feature Request board here so other neighbors that come to this thread can easily find your feature!
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06-04-2021 18:32:56
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