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User Solution
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Sensor gen 2 offline
connectivity
alarm
troubleshooting

sensor gen 2 is offline. Batteries were showing good but I replaced them and also did a factory reset.
Nothing works. Does that mean I need a new sensor?

146

0

0

12-12-2023 01:33:28

Responses (3)

C
User Solution

Hi @Atdf119. After the factory reset, bring the sensor close to the Base Station and try to walk through a new setup in the Ring app using the steps under Set Up a Device. If the sensor is still not responsive, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

0

13-12-2023 07:14:56

L
remove and re-setup on the account

0

12-12-2023 11:46:07

S

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

0

12-01-2024 07:15:35

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