Ring Alarm
Sensor automatically rremoved from Ring alarm: very distrubing
Today, I was just checking the battery level of devices in Ring alarm app and noticed that one contact sensor was missing. It was totally gone. Vanished. I removed the sensor battery and it was completely dead, the battery tester needle won't even move. So, I replaced the battery but the sensor never showed up in devices. I had to re-scan the QR code and add the sensor as a fresh device. How can this happen? I arm the system daily and if door sensors remove themselves automatically, how can I even trust the Ring system? I don't even know when the sensor removed itself. It is on a perimeter door so purpose of securing the home is defeated. Also, for the drained battery, I never received any notification in the app. I open the app at least once in two days to check if there is any notification, there was none. I get notified about all the cool things I can do and deals and whatnot, but not about a dying battery?
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01-11-2021 12:53:36
Responses (3)
- U
This exact same issue just happened to me. One of my sensors showed as offline and when I go to check the ring app it shows the sensor was removed from my alarm.
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10-11-2021 11:54:57
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SThis is happening to me too. My Garage door contact sensor is running out of battery. I replaced the battery, but it's not showing up in the device list. Then I manually added the device again. It shows up correctly, but after I open and close the door once, the app shows an alert the sensor is offline, and auto-removed again. :(
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26-01-2022 09:19:47
THi @seanyao. I suggest reaching out to our support for this concern. They'll be able to take a look at some data for the Contact Sensor and determine why this is happening. [quote="Marley_Ring, post:2, topic:92632"] Please give our support team a call at one of the numbers available [here ](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support [/quote]
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28-01-2022 04:56:17
7Hi Support, I am running into the same scenario where ring door sensor goes offline and automatically remove itself. What can I do to fix it?
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12-03-2022 05:02:45
- I
I have had the same issue but the sensor automatically removed while the alarm was set and triggered the alarm.
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16-01-2024 06:30:49
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Marley_Ring
This is odd the hear of, neighbor. Our support team will be happy to take a closer look at this concern for you to get it resolved. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. Thank you :)
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01-11-2021 05:48:18
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