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Schlage smart connect wifi issue
Hi guys so I had this lock paired and the button was showing up in app. I linked through amazon key. Now the button has disappeared and I can no longer lock or unlock the door from the ring app. I removed the amazon key account link and rekindled through amazon key app but still nothing. Pretty frustrating loosing the door lock button from the app randomly and the app thinks my amazon key is linked and working. Any suggestions? If not I’ll probably be dumping this lock. Only reason I got it is because Ring has it slapped on their door lock page with video door bell combo. And It was available at my local Best Buy. Otherwise I would have grabbed something else. If you are thinking about grabbing it I would stay away. Looks like Ring can’t even support it right even though they advertise it as bundle. I would stick to Z-wave lock.
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12-04-2020 15:11:36
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jawonder
I just upgraded from the Peephole Doorbell to the Ring Doorbell Pro 2 .The peep hole door bell was linked to my Schlage Encode lock through the Amazon Key App .I removed the peephole Doorbell and now the Encode door lock is gone from the Ring app . I reset the lock removed it from the Key app and added it back and it’s still not showing up in the Ring app . I add the lock to a different camera in the Amazon key app but it’s still not showing up in the live view of that camera and on the dashboard in the Ring app.I have another lock which is a Yale z-wave lock and that’s showing up on the Dashboard.Also my new Ring Doorbell Pro doesn’t show up in the Amazon Key app as one of the Cameras to choose from .I read below where someone said to re-add the doorbell that the lock was attached to and then move the lock to a different camera., gonna try that when i get home later today .It’s nuts that this is happening to the Schlage Door lock, Amazon needs to fix this issue.
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04-04-2021 15:29:54
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