Ring Alarm

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E
Ring Gen 2 Motion Sensors and the Astro Robot
motion-detector
troubleshooting
motion-settings
Hello! I recently got the [Amazon Astro Robot](https://www.amazon.com/Introducing-Amazon-Astro/dp/B078NSDFSB/ref=sr_1_1?keywords=amazon+astro&qid=1671318202&sr=8-1) and have successfully connected it to my Ring Protect Pro account. The Astro's camera view integrates seamlessly with Ring and works great. My question is whether the movement of the Astro robot in the house can **trigger false alarms** via the Ring indoor **motion sensors**. I currently have set the [motion settings](https://support.ring.com/hc/en-us/articles/360040043232-Ring-Alarm-Motion-Detector-Settings) on the motion detectors to the lowest ("Multiple Pets"), but wanted to check if someone in the community has any direct experience with this setup. Specifically, if I were to set the Ring Alarm to "Armed Away", and then the Astro Robot decided to "hang out" in the room with the sensor by moving there, would it's motion trigger the alarm? These are the Gen 2 motion detectors, which I *think* incorporate thermal sensing along with the motion. My rudimentary testing indicates that the robot does ***not*** trigger the motion sensor, but again, wanted to check if the community has any experience with this scenario and setup. Note that Ring Protect Pro **specifically** lists these Astro capabilities as part of its features: - Autonomous Patrolling with Astro (when the Alarm is armed), and - Detected Event Investigation with Astro (when the Alarm is triggered) I did reach out to Ring support earlier today, but the response was somewhat conflicting (it *might* trigger the alarm), but also that Ring does use the Astro robot for the capabilities above. The final verdict was: "test it in your setup, as we are not 100% sure" (paraphrasing). Thanks in advance!

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17-12-2022 11:10:28

Responses (2)

C
Hi @evolve75. There really isn't a way we can guarantee that the Amazon Astro won't trigger one of your Motion Detectors as there isn't a way to exclude motion from a specific device. This depends on several factors, such as the [placement](https://support.ring.com/hc/en-us/articles/360039498552-Ring-Alarm-Motion-Detector-Setup-and-Use) of your Motion Detectors, the sensitivity settings, and the path your Amazon Astro takes. You mentioned having the [motion sensitivity](https://support.ring.com/hc/en-us/articles/360040043232) set to Low, which is a good call if your Astro will be patrolling around the home while your Ring Alarm is armed in Away Mode. I'd recommend disabling Professional Monitoring and conducting some testing with your system to determine what will work best for you.

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19-12-2022 08:40:34

B
Hi. I've had the same problem and have done a bit of testing. In my situation here is what is happening. The Ring motion sensor is high up, about 7.5 to 8 feet and is set to medium. However, it's also in a hallway, a fairly closed in space. If the house is dark (such as away at night) Astro tends to use the infrared and in small areas (small rooms, hallways, etc.) Astro's infrared can illuminate most of the room (infrared reflects off the walls and things just any light does) and trigger Ring's motion sensor. Until Ring and Amazon decide to talk things out and fix this problem I have only found two solutions. 1-have Astro "not" patrol when away. Or 2-On Astro's map block off the area where the motion sensor is that Astro keeps setting off. I hope this helps!

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09-02-2023 11:21:28

C

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27-06-2023 11:13:28

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