Ring Alarm
Browse posts, comment, and join in the discussion about Ring Alarm and Ring Alarm Pro.
U
Ring floodlight pro
hardwired-security-cameras
troubleshooting
Hi, i have just installed the ring floodlight pro and i dont have any sound when viewing through the app whilst live or when watching recorded videos. The only thing i have been able to hear is the siren. Is there anything i can do to try and fix this myself? Or is a replacement my only option?Thanks
591 •
0 •
0 •
02-01-2023 19:54:56
Responses (1)
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Justin_Ring
Hi @user31973. If you are not getting any audio on your Floodlight Cam Pro, try the following steps: - [Reboot your Camera using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-How-to-Reboot-your-Ring-Doorbell-or-Security-Camera-from-the-Ring-App-).- Power cycle your camera by turning it off for a minute and then turning it back on.- Verify your Camera's [signal strength, also known as RSSI, is at a good level](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229).If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
0
03-01-2023 22:30:47
•