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Ring Contact Sensor won't connect 1st gen
Hello, I have been unable to reconnect a contact sensor. It sent out a tamper alert in the middle of the night for no reason as it was not tampered with. I disconnected it and then reconnected it a few days later. It lasted about a week and the tamper alert went out with no tampering taking place. I disconnected the sensor again and have been unable to reconnect it. I have followed all tutorials and guides for reconnecting a sensor and nothing has worked. I have replaced the battery and still nothing. I have a range extender about 5 feet from this failed sensor. Is it possible the sensor is defective?
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19-06-2020 19:19:11
Responses (1)
- C
Hey @gkapral and @Cdrive911. What type of material are the Contact Sensors mounted on, and what is the approximate distance between the sensors and the Base Station? There could be a few different reasons why a sensor may not be connecting which could be related to distance or other causes of interf
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22-06-2020 16:53:23
GMounted on a wood frame window downstairs from the base station maybe 20 linear feet. I also have two range extenders set up, one is within five feet of the sensor. I have also already gone through the troubleshooting that the app sends me to. I took the sensor off of the window and have it right
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27-06-2020 20:01:29
GI tried removing the z wave device through the base station as removing the sensor itself doesn't seem to work. Go to devices, base station, click gear, advanced options, z wave protocol, remove z wave device. Important, click remove device not reset network. If you click reset network all your d
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27-06-2020 21:15:54
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Cdrive911
I'm having the exact same problem with 2 of mine.
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21-06-2020 07:19:52
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